Thoughts From My Life

Advice from someone who does not know everything.

Tag: troubleshooting

Koodo Error Message During Phone Number Swap

I was recently helping someone switch their phone plan over to Koodo. This involved putting in their new SIM card, registering an online account, and swapping out their new Koodo phone number with their previous number from their old provider.

This is a typical activity when switching phone companies. When you sign up in store, they often take care of this, but with Koodo online signups, you have to do it on the web.

An Issue Though

To swap your number, you login to Koodo Self Serve and click Mobile services. On this screen you will have an option called Manage your phone number, click on Manage.

At this point, we received a warning message at the top of the screen.

You are not able to change your number at this time

Oops! You can’t change your phone number within 14 days of activating or renewing a phone.

Error message displaying on Koodo manage phone number page.

Not Really an Issue

Well that is really annoying if you can’t get your old number of right away. But it turns out, you can still change your number. That error message is either referring to something else or is a bug in their online system.

Simply select the option Transfer your phone number and click Next.

On the next screens you can just input your information as requested.

It will say it may take up to 2 business days, but the number switches I did (three of them now) were finished within 10 minutes.

So luckily what appears to be a potential issue is really nothing.

Blu-Ray Player Not Working – Lenovo A720 – Solution

I went to use my Blu-Ray player to load on my recently purchased Lenovo A720 all-in-one PC and found it not working. It is running Windows 8.

I opened the Device Manager from the Control Panel and the Blu-Ray player was showing with a yellow warning sign in the device lists. The name of the device was PLDS DS-6E2SH BD-COMBO.

When I double clicked and examined the device, the exact error message was:

“Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)”

I tried uninstalling and re-installing the device using the automatically discovered drivers (with and without rebooting). I tried to update the drivers as well, but still had no luck.

Solution That Worked For Me

I searched around and found a variety of possible solutions, but only one I could get working.

  • Open the registry editor. Press WindowsKey + R or search for the Run app. Then type regedit and hit Enter.
  • Naviate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  • Double click on the key “UpperFilters”
  • Delete whatever value it has for it and then exit out of registry editor.
  • Go into the Device Manager (Control Panel) and uninstall the device.
  • Click “Search for New Hardware” and let it re-install the device.

References to Other Potential Solutions