I was recently helping someone switch their phone plan over to Koodo. This involved putting in their new SIM card, registering an online account, and swapping out their new Koodo phone number with their previous number from their old provider.
This is a typical activity when switching phone companies. When you sign up in store, they often take care of this, but with Koodo online signups, you have to do it on the web.
An Issue Though
To swap your number, you login to Koodo Self Serve and click Mobile services. On this screen you will have an option called Manage your phone number, click on Manage.
At this point, we received a warning message at the top of the screen.
You are not able to change your number at this time
Oops! You can’t change your phone number within 14 days of activating or renewing a phone.
Not Really an Issue
Well that is really annoying if you can’t get your old number of right away. But it turns out, you can still change your number. That error message is either referring to something else or is a bug in their online system.
Simply select the option Transfer your phone number and click Next.
On the next screens you can just input your information as requested.
It will say it may take up to 2 business days, but the number switches I did (three of them now) were finished within 10 minutes.
So luckily what appears to be a potential issue is really nothing.